We do not accept returns on downloadable products. These are virtual products which you download and print.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently do not ship our cross stitch patterns. These are virtual products. You can download instantly after you make the purchase.
Accessories are usually assembled upon order. For small orders, these may already be in stock so it will ship out within 1-2 business days. For large orders or wholesale (25 pcs or more) it may take 5 to 7 business days. Please contact us if you need shipping expedited and we will be happy to help you.
Accessories are shipped via USPS to select destinations only. If you live in a destination we currently do not ship to, please contact us and we will gladly give you a quote for shipping to you.
Texas Residents are charged 8.25% sales Tax.